Practical IT Support for SMEs — Without the In-House Team
Remote helpdesk, on-site support, monitoring, maintenance, and user administration — all under one monthly plan, tailored to the size and needs of your business.
IT Support That Works Like a Department, Not a Break-Fix Call
Managing IT in-house is expensive. Calling a technician only when something breaks is unpredictable and disruptive. CTS360 Managed IT Support sits in between — a dedicated IT partner at a fixed monthly cost.
We proactively monitor your systems, handle daily helpdesk requests, manage your Microsoft 365 or Google Workspace, coordinate vendors, and plan your technology ahead of problems — not after them.
Whether you have 5 users or 50, we will tailor a plan that fits your operations and your budget.
Always-On IT
Proactive monitoring and helpdesk support — issues resolved before they impact your business.
Managed IT Services Include
Remote Helpdesk
Fast remote support for day-to-day IT issues — software problems, email issues, printer faults, access resets, and application errors resolved without waiting for an on-site visit.
On-Site Support
Scheduled or priority on-site visits for hardware issues, new equipment setup, office changes, and situations that cannot be resolved remotely.
Endpoint Monitoring
Monitoring of laptops, desktops, and devices to detect problems early. Antivirus management and software updates applied on a managed schedule.
Network & Backup Monitoring
Network health monitoring, Synology NAS monitoring, backup job monitoring, and failed-backup alerts so you always know your data is protected.
User Lifecycle Management
New employee onboarding — account creation, device setup, email configuration, and application access. Employee exit — access removal across all systems and applications.
Cloud Application Admin
Microsoft 365 and Google Workspace administration — licences, shared mailboxes, Teams, OneDrive, SharePoint, permissions, and user account management.
Managed IT Support Plans
Three service levels designed around the size, complexity, and IT requirements of your business. Pricing is based on number of users, devices, locations, and required service scope.
- Remote helpdesk support
- Basic laptop and desktop support
- Antivirus monitoring
- Software update management
- User account administration
- Email support
- Basic system review
- Vendor coordination (as needed)
- Remote support
- Scheduled on-site support
- Endpoint monitoring
- Network monitoring
- Synology NAS monitoring
- Backup monitoring & alerts
- Microsoft 365 or Google Workspace admin
- New user onboarding
- Leaver access removal
- IT asset tracking
- Vendor & warranty coordination
- Regular reporting
- Priority remote support
- Priority on-site support
- Device management
- Network & firewall management
- NAS & backup management
- Cloud application administration
- Full user lifecycle management
- Multi-location support
- IT documentation maintained
- Technology planning
- Periodic management reviews
- Preventive maintenance schedule
Managed IT pricing is based on number of users, number of devices, number of offices, required response time, and service scope. Contact CTS360 for a tailored proposal after an initial assessment.
Request a Managed IT Proposal
Tell us about your business — number of users, locations, and current technology — and we will propose the most practical support plan for your needs.